Return Policy
As of May 1, 2025 the following policy with be implemented for returns and exchanges. It is important and the Client's responsibility that you read our return policy fully before ordering.
Important note about Duties and Taxes:
We do not cover any duty or import taxes. In the case that you are charged with duties and taxes on your order and the shipping company mails the order back to us because you failed to pay, we will not refund the shipping fees and in addition, you will be charged a $15 processing fee. The rest of the order total will be refunded back to your original payment method once we receive the item back. We are not liable in providing a refund if we never receive the item back.
IF YOUR ITEM ARRIVES DAMAGED, send us a picture for proof that the items arrived damaged in the mail within 3 days of receiving the item. We will not be held liable for anything communicated after this date and will not issue store credit or replace your item.
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If we sent the wrong item, please contact us immediately and we will send you the correct item and cover all shipping fees. If we are unable to send you the correct item because it is sold out, a refund will be provided. This must be communicated and shipped back within 3 days of receiving the item. Anything past this day will forfeit any re-compensation or exchanges.
All items must sent back we must must be returned undamaged and unworn FIRST before issuing your money back. We are not held liable for anything that is not received back to us so please use a trackable shipping method.
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Jutti Size:
If you are not sure of your jutti size feel free to contact us anytime. We are now allowing exchanges only in the case that the jutti does not fit. We will NOT be covering any shipping costs for the exchange. This includes both the customer sending the item back and sending the new size to you. We will notify you once we have received your order and send you the NEW size. If we are unable to exchange the size, store credit will be offered. To be eligible for a exchange/store credit, you must notify us within 3 days of receiving your order. ITEMS SENT BACK MUST BE UNWORN AND IN ITS ORIGINAL CONDITION. Anything shipped passed this date will forfeit any exchanges. Items that show signs of being worn will be shipped back to the sender.